Customer Reviews and Comments
WHAT OUR CUSTOMERS ARE SAYING ABOUT US!
"Greatest and most trustworthy staff in all of Iowa!!"
"Terrific staff. Cordial, engaging, and customer-oriented."
"Hands down the best car dealership in the area for the past twenty plus years. The staff is the best!!"
"Charlie, Over the years I have been very satisfied with the service provided by Toyota of Iowa City and so I had no hesitation about looking for another Toyota to replace the 'deceased' 4-Runner. All in all, everything worked out perfectly for me, thanks to you. I am very satisfied. Thank you so much for calling Derrius Loveless to help me seek new wheels to replace the 4-Runner. He was the perfect salesman for me, polite, accomodating, and professional. I am very happy to be driving a beautiful new Venza. It is such a breeze to use and very smart, perhaps smarter than I am, anticipating every need and providing every convenience. I especially like the keying system which requires no key to open up or start the car, and the lights that come on upon approaching the vehicle, very nice out here where the stars shine unobstructed by night lights.
"Mark, I just wanted to pass on a note that Abra Auto Body and Glass (which is owned by the same folks who own Toyota of Iowa City)
did a great job repairing our Sienna and followed through with all aspects of getting our van back to normal. Matt Ryan did a super job completing the work to our satisfaction. We have purchased or leased 13 vehicles from Toyota of Iowa City in the last 20 years and have had 6 of them repaired at Abra due to life's mishaps. Thanks for being a great business in our community."
"Russ, Thanks for the nice letter. Yes, we love our Prius and will likely buy another someday. More to the point, we will likely buy from you as I am very pleased with everything about your shop. I have had occasion to stop at other Toyota shops while on the road for minor things like light bulbs or something like that and they are always good but never as clean, courteous, or sincerely caring as you all. From your sales to the service, I can't beat it. So thanks again for staying in touch.
"Hi Russ, Many thanks for all your help while Liv and I were making decisions on a lease deal. After researching lease options for wquit awhile--it seemed like this would be a good solution. Once I knew Liv would be in the area for her graduate program--I knew we needed to figure out something for both or us. I'm glad we found a solution that was as financially feasible as well as getting us in a very reliable car. Your customer service from start to finish was just exceptional (as well as your colleagues)--not that this surprised me coming from Toyota. In appreciation, Cindy.
Greg---when you get ready to start looking for a newer used Prius---I highly recommend working with Russ Bay at Toyota of Iowa City. He's worked there for several years. You may also want to consider their "GAP" Insurance option. Liv and I decided to take advantage of that option - which is available whether you lease or purchase the car."
"I just wanted to let someone know how much we appreciated dealing with your team. We jusst bought a modest slightly used vehicle from you, one someone traded in. We also bought a vehicle last year from the Honda Dealership up the road. Not only was your dealership willing to give a better keal, your sales team didn't try to slide in hidden charges (like $2000 for scotch guard hidden in the sales tax charge...we won't mention who tried that one on us). I am a new physician and these cars just replaced ouor very old unreliable vehicles that took my family through medical school and residency. But in the next 3 years we plan to trade them in and purchase at least 2 brand new vehicles in the $30k-$50k price range. I had been planning and dreaming of buying a Honda CRV next year, but after our experience buying with your team, I now plan to be back next year for a brand new Toyota luxury car instead. I just thought you might appreciate knowing that. Thank you."
"Just wanted to express my appreciation for your salesman Kirk Deutsch. We purchased a 2013 Camry. His willingness to listen and help us
meet our needs was superb. We are very pleased with our new car and the excellent work of Kirk."
Thank you for the great "buying a new car" experience we enjoyed last Thursday with you! The customer service was great and we really appreciated the hassle free environment. We can guarantee that we will spread the word about our wonderful experience.
Thank you and best wishes!"
"Kirk, I wanted to thank you for your explanations on Friday regarding our recent car purchase. Your professional manner, approach, explanation, and additional informaton provided us with reassurance and added confidence in our purchase and doing buisness with you and Toyota Iowa City.
I feel we were treated professionally throughout the process. This was similar to our experience when we bought our last Camry in 1999.
Karen and I really appreciated the time you spent with us for an orientation to the car, the Entune system and electronics. Your knowledge
of the car, its capabilities, commitment, and overall explanation gave us the basic information we needed to get started.
Still much for us to learn! "
"Toyota Sales Manager,
I recently purchased a Toyota Rav from your dealership. I'm very pleased with my purchase. The salesman I worked with from the beginning to the end was Troy Knapp. I wanted to let you know the service I received from him was excellent! I definitely would refer anyone I know to Troy that is looking to purchase a vehicle. I am very pleased.
Cedar Rapids, Ia."
"Charlie, Again I wanted to thank you, Jamie and John for your consideration of my needs. As you know
I put in about 39 years in the auto industry and it's nice to find a dealership with the personnel that recognizes the customer needs and then makes the adjustments necessary to fulfill them."
"I just want to let you know about an extremely positive experience I had last week with one of your service advisors - Mike Koskinen and a mechanic - whose name I didn't get. I came in with a very subtle "pull" in my steering on my '98 4Runner (212,000 miles) - which I love dearly. Mike was very professional and proactive in figuring out what was causing the issue. He and the mechanic showed me in great detail that the rear strut mount was broken where it was connected to the chassis. Not good and potentially dangerous. Even though your shop couldn't address the problem because of liability issues, both Mike and the mechanic spent a lot of time discussing the problem and my options. Ultimately I took it to a welder to get it fixed.
But - as a result - I also ended up buying a "new" 2006 4Runner from Mike Huber - who as always - was incredibly professional and helpful. He found the perfect replacement vehicle for me in two days. So it was the entire experience - The caring and professional service rep, the highly competent and caring mechanic, and of course the always, the friendly, energetic and caring salesman Mike Huber that makes Toyota of Iowa City the first place I turn to when I need service or a new car.
Sounds like a commercial - but true.
Thanks for creating such a professional and caring organization."
Thank you very much for your kind and thoughtful professionalism as I struggled with my choice for a new vehicle. I have referred a number of people to you and I will continue to do so because you provide exceptional service that is customer focused."
" I am sending this email to you as I wanted you to know what an amazing staff member you have on your team! Last night when I was leaving work, I went out to start the Prius I bought from your dealership not that long ago. To my surprise the car was dead and it would not start. Since this was my first hybrid car I was not quite sure how to jump start the car. I spent a few minutes under the hood looking around trying to figure out what I needed to do but also wanting to make sure I didn't damage the car by jump starting it wrong. I work about a half block from the dealership and saw you were still open. I decided to call and see if the service department was still there and if they could assist me. I had a battery pack I was trying to use to start my car, and to my disappointment the service department was closed but to my surprise I was able to talk to Kirk on the phone and explained my dilemma to him. He tried to explain to me that there was a regular battery in the back hatch of the car to jump start it with. (I was not even aware there was a regular battery there). After speaking to him further and explaining because the battery was dead the hatch would not open and there is no key hole to manually open it, there was no way to jump it from the back. He then proceeded to ask me where I was located. When I told him I was a half block from the Toyota dealership he said hold on, help is on the way. I will be right over to assist you in getting the car started. Keep in mind it's 7:15 PM (WOW!) I couldn't believe he was going to take time away from his job to help me. I could have called a tow truck to have it jumped but he said it would be faster for him to come over. He was at my location in less than 5 minutes to assist me. Not only did he get my car started so late at night but he took the time to show me how to jump start it from the back and from the front hood of the car. He showed me where everything was at and how to access it in the future should I have additional problems. He made sure it was running and that I was safe to drive it home. He stated if I continued to have problems to let him know and we would get it in to the service department right away. I determined after talking with another staff member I work with I left my headlights on and that caused the problem. When I went out this morning to start the car it worked just fine.
I am so amazed by the fact that Kirk took time to assist me in my time of need. It was certainly not part of his job description and he had no reason to go out of his way to help me. For this reason alone you should be proud to have such a fantastic staff member on your team! Kirk is truly living values you should be proud of. Where I work we call this going above and beyond. When a staff member goes above and beyond they get lots of ice cream. So if there is some sort of award you hand out to staff that truly care about their job and go the extra mile please make sure he gets whatever award that may be. I am truly grateful for the assistance he provided me last night and will recommend your dealership and Kirk to everyone I know. In the future I will be buying all our cars from your deralership! I am sold on the service your staff provides. Please make sure Kirk is aware of the email I sent. I want to make sure he knows how thankful I am for his help. He deserves a raise in my book. Have a wonderful day."
" The battery in my 6 year old Lexus died last Thursday. I called your firm, because my wife has a Camry and has always been pleased with the service. Due to the cold weather you were swamped, and since I didn't need the car till Monday that was OK. On Monday, I called and the best arrangement was to have your Mr. Hanson come with jumper cables. He recognized me from his previous job. I explained that I have been in the hospital most of December. He said, just a moment and he called someone at your store. He then took my car to your shop, replaced the battery and was back in just over an hour.
Great service and we do appreciate the service."
"Just a short note to tell you how much I have greatly appreciated the many years of excellent auto repair service Charlie Berns has provided to me and my family.
Not only does he know his business, Charlie is a nice fellow to boot. In my view, Charlie's remarkable efforts reflect well not just on himself, but also the folks he works for.
Keep up the good work. Thanks."
"I have purchased or leased over 10 vehicles from Toyota/Scion of Iowa City and have been a customer for approximately 20 years. I went to the dealership originally when another dealer wanted only to speak with my husband for any decision making. The Toyota sales staff spoke with ME, listened to ME, and dealt fairly with ME as a customer. I would not go anywhere else. I have worked with several of the sales personnel and also many of the service writers and technicians. I have leased new vehicles, purchased used vehicles and serviced all my vehicles at Toyota/Scion of Iowa City."
"I was a sad guy when I discovered my five year-old Solara was using oil. I had never experienced this problem before and my wife and I have owned well over ten Toyotas in our long history with Toyota/Scion of Iowa City.
The service manager Terry, the service advisor Charlie, and I deduced that the engine was in fact burning the oil, and not leaking it as I had first thought. That was the bad news....The good news was that even though the vehicle was just past the end of its extended warranty for the power train, Charlie agreed to see what he could do to get the manufacturer to cover repair costs. I was delighted when he called me to tell me that Toyota would indeed cover all the very expensive repairs that my Solara required to once again be the car I loved and trusted so much.
While the work was being done, the dealership loaned me a great little Matrix, no questions asked.
The repairs were done right, my car is in top form once again and I have one more big reason why my spouse and I will never buy a car from anyone other than Toyota/Scion of Iowa City. These guys are honest, forthright and accountable.
Thanks to Charlie, Terry, David, Mike, Mark and Jim and all the other good people out there who did whatever was necessary to not just keep this customer happy, but just to do what was right."
"I have been a customer of Toyota of Iowa City for many years. I have had the pleasure of working with the staff in multiple departments and I have never been treated with anything but the utmost respect. They are all very helpful and courteous anytime I have been there. My last purchase was for a new 2011 Toyota Camry and it was the best purchase transaction I have ever had. I will continue to go to Toyota of Iowa City for my future automobile purchases. The service department is very prompt when I have had oil change appointments - generally an hour or less and I am out the door and I have never been asked to purchase unnecessary items during my service appointments. The parts department staff are super - I have ordered several optional items for my autos as well as items for my family's cars. If you would like a great all around auto experience I would recommend you go to Toyota of Iowa City."
"Please accept my thanks for the great Scion iQ that I recently purchased from Kirk. The Blackstone gift certificate was a wonderful gesture that was presented to me by Kirk and your staff.
Your entire staff is far above the level of excellence when compared to the Toyota dealership in my hometown. However, Kirk stands out among the crowd. Kirk has vast knowledge of the product, he provides attention to the minor details, he is honest, and he is very observant to the customer's needs and wants, all those qualities are admired about him.
I have purchased many makes and models of vehicles from Kirk, and to know the man is to love him. He outshines the rest, he always wants the best for his customers, and he delivers.
Please thank him for his continuous qualities and his amazing willingness to go the extra step. We can all learn from the qualities that Kirk has and make the world a better place. He is a good guy and I consider him a great friend.
I am extremely excited about the new Scion iQ and I look forward to many future transactions with Kirk. I appreciate your generosity with the Blackstone certificate, and I will share your gift with my family our next visit there. Thank you for the great experience at Toyota of Iowa City."
"Brad, Thank your for your caring concern for my automotive welfare and safety. I truly value and appreciate being an extended member of the entire Toyota of Iowa City family. My last service visit on my 2010 Prius, daughter's car, was just perfect. Currently I have no concerns to report or discuss. Last night's New Owner's Celebration event was again a very enjoyable and informative time for my guest and I. He expressed a renewed interest in purchasing a Toyota vehicle from your dealership. I referred him to my salesman, Kirk Deutsch, and I know he could not be in better hands or in a better vehicle if he decided to try a Toyota."
"Service that exceeded expectations. After a dozen or more Toyota's, the first major problem was addressed with the SERVICE quality of response equal to the quality of car's we've enjoyed! Thanks to Terry, Dave, and Mike--a good customer support team! "
"Brad, The car is working perfectly, and it's so much nicer to drive without being worried about all the weird noises. Thank you once again for all your help. I have to say that I really found my experience there very positive, from the shuttle to your explanations and willingness to work with me."
"Brad, I apologize, but walked away with your pager yesterday - will return it today. Also, I truly wish to thank your for the "extra mile" service. I can't remember when I've received such "classy" service. I am referring to the "all encompassing" treatment - of me and the car. Thanks - you will be seeing more of me."
"I have been to the Service Center at your Iowa City dealership several times since arriving in Iowa for college. I want to tell you how much I have appreciated not only the physical quality of your waiting room but the quality of the people you have working for you and the excellent processes you have put in place for the benefit of your customers.
The first thing that impressed me when I first drove into your service center last fall was that a person greeted me the minute I drove in to the service bay. I have been to other Toyota dealerships in Rapid City, SD and Amherst, OH and have never had such quick response. Every time I have returned to your dealership, the greeting has been just as prompt. This policy of meeting customers at their cars when they arrive makes a great first impression.
I have also benefited from your excellent shuttle service. It is a real plus for me to be able to drop my car off in the morning and have one of your shuttle drivers take me to the University for class and then pick me up when class is over. Thank your for providing this service!
On the occassions when I have waited for service to be done, I have enjoyed the ambiance, free internet service, donuts and complimentary water in your waiting room. I also love the fact that my car arrives dirty and leaves your dealership clean. Thank you for providing such a nice waiting room and free car washes for your customers.
Finally, all the service assistants I have worked with at your dealership have been very knowledgeable and friendly. This last visit I was particularly impressed with Mike Koskinen. What a tremendous asset he is to your organization! Not only did he clearly explain all of my options to me, but he gave me honest advice about what he would or would not do if the vehicle was his own. I ended up spending over $1,700 for service on my vehicle and yet I left feeling that I had gotten excellent value for my money and that I had not been bamboozled in any way. I particularly appreciated the Mike honored a coupon for 10% off service that my Rapids City Toyota dealership had emailed me the day before my service at your dealership. Now THAT is customer service!
As I shared with your service manager Terry this morning, I had honestly been thinking about trading my 2006 Highlander in on a Ford Escape next year because I really don't care for the new, larger size, Highlander. As I have been weighing my options, the quality of customer service provided by Toyota dealerships (particularly yours) is really giving me pause that I should stick with Toyota, even if I don't get another Highlander. So, keep up the good work on your Service Department. You are very likely improving customer loyalty to the Toyota brand by offering such superb customer service."
"I have rarely sent a letter like this, but I feel very justified sending this one. I have owned 6 Toyota vehicles since purchasing my first one in 2002. I have purchased all of them new albeit my 2003 4 Runner. Out of the 6 vehicles, I have purchased the last 3 from your dealership and have referred several people including my mother who recently purchased a 2011 Avalon in which she absolutely loves (thanks to Matt and Troy). Your dealership has a very friendly sales staff including Matt B. and Troy who go out of their way with their friendliness and sense of humor (my mother says especially Troy's)! What I believe sets your dealership apart is your outstanding customer service and willingness to go the extra mile for your customers. I haven't had the privilege to meet your owner, but it is clearly evident by your employees extra effort(s) to satisfy the customer while running a profitable business. Unfortunately, I had a couple service issues lately with one of my 4 Runner's, but had 1st hand experience on how your staff works together at all levels to try to work with the customer in dealing with the problem. My opinion, but I feel that most people normally hate dealing with dealerships and service issues with their cars: it's expensive and can be stressful. Your whole staff in your service department handled the issue(s) great and always let me know what was going on. Also, your mechanic, Steve, is fabulous!
So in closing, I just wanted to say "Thank you" to your whole staff! You have won the respect and appreciation of my family."
"Charlie, Matt, and The Toyota Team
Thank you for your persistance in waiting out the mystery of our Highlander! You have been great to work with and we sincerely appreciate your willingness and kindness through the ordeal. ---So far so good!--- Glad to have it back - we love it! Thanks Again."
"When our 2010 Prius died on I-380 recently we were shocked. We were also afraid of what might happen if there was something really wrong with the car. My dad told me, "They (Toyota of Iowa City) will take good care of you." My husband and I were skeptical. My dad was right - Mike Koskinen and Aaron Tripp appeared to be working around the clock to find out the problem. They finally did (watered down gas) and fixed the problem. During the repair gas got in the vehicle and the odor was pretty unbearable. Mike took another phone call from me and offered to fix that problem too.... All this service and you only charged us for the gas! Anyway, thanks to you and your staff for standing behind your product, and for taking such good care of us. What truly amazing service!! Thanks Again."
"Mike Huber, I know that it is a gamble every time someone walks through those doors. Everyone has their own set of circumstances. Thanks so much for making a really tough day just a little bit easier! We appreciate you!"
"Shane, Thanks for all your help picking out our new Camry and Corolla. We are very pleased with both cars. We were amazed at how everyone was so professional and easy to work with at your dealership. We look forward to working with you again."
"Just a note to tell you how happy I am that, with the Ronald McDonald House's purchase of a new Sienna , between personal and business vehicles, I am now 100% in the Toyota camp. I've wanted to be there for some time and I'm pleased it's done. It's probably escaped you, but , Mike, my salesperson for each vehicle, is 100% spirited, accommodating, quick and efficient. We get along well, whatever that says about me. Take a bow: your service, from the moment you walk up to the counter to vehicle pick up, is utterly top-notch. Where do I begin? Organized, clean, ready, super-friendly, anticipatory, simply always righ on-the-mark, a level of service and organization that does not happen by accident. Dittl for ABRA, where I had just a bit more contact in the early days going of my new Rav than I really wanted- just minor abrasions given to Mr. Rav by some not-so-considerate drivers. Will my kudos ever stop? By the number of solicitations you must receive, you have to be aware of the local appreciation for the diverse good and generosity the entire Dreusicke family returns to this community. Your families have been generous to the House for a long time. As a regular Hancher attendee, I thank you for your generous support for the arts. Now, you're a bold supporter for the Pride weekend. Thanks!"
"I want to thank you for replacing the water pump at no charge in my 2004 Toyota Camry on 4-12-12. I really appreciate your consideration in doing that for me. I like my Toyota and try to take good care of it. I would buy another one in a minute if I needed to. I have always been treated with courtesy, respect and integrity in all areas of your dealership. Thank you for that. I will remain a loyal Toyota Customer."
"I wanted to take a moment of your time and call your attention to the outstanding service I received last month. Although I frequently have my car serviced at Toyota, the service I received on my last visit was truly outstanding.
It was just before the holidays and I found myself in a position where I needed all of the seats in my 2000 Landcruiser for my family's visit. Typically I am organized when it comes to family visits; however, I found myself with company arriving earlier than anticipated. I was a bit frantic about getting the seat issue resolved (one seatbelt had been stuck for several months), and also wanted a 100k check prior to totting around eight people for two weeks. Mike was excellent about getting me into service as space was available; he was exceedingly gracious despite my many requests - including a full detail - and a short timeline.
Mike was able to clean the seatbelt rather than replace it which was a substantial savings; it also confirmed the need for a full-detail. Further, the 100k check revealed I needed all new tires (perhaps the reason I had done a 360 on Holiday Road the previous week). Mike was able to get the tires shipped overnight and have them installed at a fantastic price; all within the short timeline.
I left Toyota with a fantastically clean car which looked nowhere near 12 years old, fully functioning seatbelts and moving seats (allowing room for 8), tires that made it ride like a dream, a new key, as well as an oil-change and other "standard" service. I was elated, especially when I went and picked up my family at the airport the next morning in a vehicle that was suited for adults, rather than the four boys who typically frequent the back seats.
Thanks to Mike for saving my car and my dignity!"
I absolutely love the car!! I am so glad that I was able to work with you throughout the whole process. There is nothing that I would change! If my family ever needs another car we are definitely coming back to you. I just wanted to say that I am very grateful and to let you know that you do an awesome job. I just wanted to say thank you for being such an excellent salesman. You gave me the best experience I could ever ask for! Thank you so much."
Thank you for helping my father with the purchase of my Corolla as well as my sisters. You have been very polite and treated us all with respect."
Thanks for helping me deal on a car. Your took the pressure off and I really feel like I got a good deal. Another loyal and satisfied customer. Your a good friend!"
A quick note to thank your for your recent letter, and mostly to tell you that I LOVE my Lexus! that chance wandering around the lot while waiting for the oil change in my '97 Camry really had a great outcome! I didn't even think of another car before that, and now you couldn't pry my Lexus from me. I continue to discover more whistles & bells....e.g. just recently realizing there is a button on the dash that opens & closes a rear window shade. Also, the sensors on the bumpers are the best thing I've ever had on a car! To this day, I'll drive all over a lot or parking ramp, so I can find an end spot or one where I am certain I won't receive a door ding! I am so proud to drive this car, and I so appreciate your assist with the purchasing of it..."
"Dear Service Department,
This is just a note of "Thank You" for the quick and courteous service I received in a time of need. If you remember, my '06 Corolla was towed to you after stalling in traffic on the morning of May 18. Your quickly diagnosed the problem as a faulty computer, provided me with a very nice car to drive until repairs were made, and assured me that all would be taken care of. I cannot tell you how much your kindness and reassurance meant to me during that stressful time - not only you, but also your assistant and the lady at the billing desk, you're all were so friendly and willing to help. Thank you for dropping what you were doing and making time for me."
"We would like to thank your staff, especially Derrius Loveless and Daryl Bulle in helping us choose our new Camry. They were very polite and knowledgeable and we did not feel pressured into our decision. Thanks again, we look forward to doing business with you in the future."
"Shane, Thanks for all your help picking out our new Camry and Corolla. We are very pleased with both cars. We were amazed at how everyone was so professional and easy to work with at your dealership. We look forward to working with you again."
"I wanted to congratulate you on a terrific service department. I bought an Avalon in 2000 from your dealership and like the service you provide and the car so much that I bought another one last year. My wife and I both drive Avalons now and we are sold on them.
Last week my Avalon stalled on highway 218 just past the Riverside turnoff ramp as my wife and I were headed to Cedar Falls to see our daughter who had just bought a new house. We were able to coast the car to the shoulder and I called your dealership and talked to Charlie in the service department. He was extremely helpful and went out of his way to call a towing company and kept us informed all of the time. When we arrived at your dealership he took down our information, told us that it would be awhile and provided us with a rental car so we could go on to Cedar Falls. He then called us later to tell us what they had found out and that the car was fixed and ready to go.
I have always been impressed by your service department, but on this day I believe they went above and beyond what is expected and made a negative situation very positive and allowed us to still visit our daughter and see her new house. I work at the local hospital in Mt. Pleasant and we are very involved in improving our service excellence program. We could learn a lot from your service department."
Thank you so much! I LOVE my new car. I am so happy with my choice and so are all my friends and family. Thanks again."
Thank you so much for helping us trade in our van for our new Camry. Here are a few movies for the kids playroom. Many Thanks!"
This is an overdue note to say THANKS for your help in connecting me with "Tigger"!! She continues to behave well and I so enjoy her uniqueness! I can't believe I've already had her in for the 5000 mile servicing! YIKES! We're evidently having way too much fun! Oh, we also enjoyed the Toyota/Scion Jazz Fest, too! Thank You!!"
"My intention was to write this letter a couple of months ago but I ended up having two unexpected back surgeries and things got delayed. The reason for this letter is to acknowledge Kirk Deutsch. I have purchased my last three Camry's at your location and have been pleased every time. The kindness and sincerity of your dealership is what so many dealerships lack, unfortunately, and that is what makes yours different.
I wanted to express my gratitude for the excellent job that Kirk does with his customers, but also a very special customer, my daughter. She is just 25 and ended up buying a new Camry. Obviously she was nervous and did this on her own while I was with her. She has never purchased a new car until that day. Kirk did everything in his power to make her feel comfortable, relaxed, and at ease. She was able to work through details with him and he, as always, was the most kind, gentle, person you could ask for. You are extremely lucky to have him on your team and I know from actual experience that Kirk is the type of car consultant that any dealership would love to have.
My daughter loves her new Camry, just as I love my Camry. I have recommended your dealership to many people and will continue to do so. I would like to have a copy of this letter put in Kirks file and I do hope that he gets to read it also. He is a gem and when I am ready for my next car, he will be the one I call.
Once again, I am sorry for the delay getting this letter to you. A special thank you to Kirk and your entire team."
Many thanks for selling me the great Toyota. You have always shown a great deal of professionalism when conducting business with me over the years that I have known you. And this time was no different.
I love the car and you have again done a tremendous job of earning my respect and trust. Keep up the good work, I will certainly share how good you are with those I meet on my journey.
Again, thanks for the nice vehicle."
Many thanks for your outstanding service during the leasing of our 4 Runner last month. We appreciate doing business with you and be sure we will continue to be your customer that values your committment to quality customer service."
Thank you for your professionalism in buying my new Camry. You made my car buying experience a great one. Keep up the good work! We love our new Camry LE."
I just wanted to thank you for all your help with my first car purchase. You made this a very easy process. Not only did you make it easy, you gave me a very comfortable atmosphere. I felt very well taken care of. Thanks again for your outstanding service!"
Thanks for the terrific Toyota! We love it! You continue to shine in your sales, service and customer satisfaction. I have had the pleasure to work with you to own some nice vehicles - that you were always so helpful with - but we think this is the best one! .. If I can help you sell any Toyota's in my neighborhood - you will get my thumbs up!"
Thanks so much for making an incredible deal happen. We will look forward to doing business with you in the future."
Just a note to thank you for your help with my new Highlander purchase. I love it!!
You went out of your way to help me find the exact car in the color I wanted. Thanks again!"
"Thank you Kirk for selling us the Highlander. We love it as we do our Avalon!! And another great thank you for helping our employee get her new Camry. She's so thrilled, she went a whole week on one tank of gas! and she drives 50 miles a day!!
You're such a sincere person - full of information about the product you sell, never "pushy". You let the customer decide what they want to buy.
We hope your employer knows what a great employee you are -- Thank you!"
I recently took my car in for service and was so impressed by your staff in the service department. I'm from the twin cities area and had to be back in MN for work that night and Paul and Aaron made sure that happened. They were so nice and helpful and I feel they went above and beyond what their jobs called for. I don't know who the mechanic was who worked on my car, but I want to thank him also for working so efficiently.
You have an excellent staff!"
"We've driven Toyota's for many years & also Volvo. In our household my husband makes the ultimate buying decisions, however I've got a lot of influence. When our 4 Runner started with the recent problems - our goal was to drive it as long as we can work with Toyota, then the replacement would be a Volvo Suv. With your attention to our service issues you did more than offer excellent customer service. Under Charlie Berns' direction, you delivered and as of today, our 4 Runner runs solid & smooth! Some of the repairs occured outside the scope of our warranty, but you chose to cover 100% of our expenses. Today I've had several chances to share my story when people at the bank see I no longer have the loaner car. You have earned a loyal customer! Thank you. Sincerely grateful for the service Charlie Berns delivered!"
We've received your loving card and checks.
We didn't hesitate when other people want us to introduce a car dealer.
Because we know that you would be very trustworthy to our friends, just like you did to us.
Thank you for your kindness and the nice work for our friends.
Around December, we think we need another car (new or used).
Have a wonderful weekend!
"Yesterday we were in Iowa City for a dental appointment. I was listening to the radio in our 2010 Tundra in the parking lot, and the truck power died. I called your store and within 15 minutes someone from the service department was there. They used jumper cables and restarted the truck (battery problems) which got us home to Muscatine.
THANK YOU, for your assistance, especially when we were from out of town. We appreciate your help!"